Returns, damages and claims

What can be returned, in how long, and how the money comes back.

Damaged, leaking, short-supplied or wrong items must be reported at the doorstep, before the delivery OTP is shared. The rider will mark them as a return.
Near-expiry or expired stock can be claimed within 7 days of delivery with the invoice number and a photo.
Sealed FMCG and food items that have left your shop cannot be returned unless they are damaged or expired.
Approved returns are credited to your khata, or to your wallet where you had paid in advance, within 2 working days.
Claims raised after 7 days of delivery cannot be processed, since we have to raise them with the company in the same window.

Last updated 18 Oct 2026